Client Services


Any adult living in the Municipality of Saanich who requires assistance to live independently is eligible for service. Assistance does not include personal care or housework.


Self referral, health care referral, or community referral by phone, fax, or e-mail are accepted. Upon referral telephone contact made to confirm eligibility followed by home visit to complete application.

Application Process

In home visit by Community Services Coordinator.  Discussion of assistance required and information offered on other available community services. Application requests personal data, emergency contact, and information on health, mobility, and other support services being received.


Supported Transportation: drives to medical and other appointments in the Greater Victoria area. Limited to one drive a week. Able to accommodate mobility aids. Individuals in wheel chairs must be able to transfer.

Companion Visiting: at home visit from a volunteer for reminiscing, card or board games, participation in an activity, discussion on mutual topics of interest, walks in the neighborhood, enjoying a cup of tea.

Companion Shopping: transportation, accompaniment, and assistance with shopping for personal items.

Telephone Visitation: a telephone pal to chat with about past and current events, family, hobbies, or other subjects of mutual interest.

Reading/Writing/Form Completion: reading aloud of correspondence, magazines, books, or other material. Letter writing. Assistance with government applications or other forms.

Minor Home Repairs: small carpentry, electrical, and plumbing jobs. Assembly of boxed items

Yard Work: pruning, weeding, planting, raking. Includes patio and balcony gardens.

Income Tax: filing of simple tax returns during the months of March and April. Eligibility subject to Canada Revenue Agency income test.

Miscellaneous: “one off” tasks such as sorting, packing, sewing, computer assistance. Jobs that are not personal care or housework.

Community Information and Referral: information, application, or referral to other community services. Including application for the Better at Home light housekeeping program and handyDART.

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